Enterprise ticketing system by Gramosoft
Help Desk Software in Chennai for Smarter IT Support
Simplify IT support with GramoTicketing, a powerful help desk software solution designed to manage support tickets, service requests, approvals and SLA escalations in one central platform. From web and email ticket creation to workflow automation, automated routing, approval workflows and automatic scheduling, manage every support request efficiently while keeping your service management organised.
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One Platform, Three Workflows
GramoTicketing provides incident management software for Chennai businesses, alongside service request and change management workflows. Incidents go straight to an engineer, while requests and changes pass through dual-stage approval before anyone acts.
Incident
Report an issue or defect in existing functionality and get it to the right engineer straight away.
Service Request
Ask for something new, such as user access, hardware or software. Fulfilment starts only after Admin or Agent approval.
Change Request
Request a change or enhancement to existing functionality. Every CR goes through Admin or Agent review and approval.
From First, Ticket to Final Resolution
The whole journey happens inside one piece of IT issue tracking software, so the status of every help desk ticket is visible without asking around.
Captured from any channel
Web portal with rich text and attachments, email to a group address, VIP email without an account, or bulk Excel upload.
Categorised and prioritised
Category → Sub-Category → Item, a High, Medium or Low priority, and the requester's company.
Assigned by rules
Category sets the Agent Group, the group sets the Agent, the Agent sets the Engineer, and company maps the category.
Gated where it matters
Service and change requests wait for dual-stage approval before work begins.
Closed with a reason
Resolution Type and root-cause notes are mandatory, and a parent stays open until every child ticket is done.
See Every Step of the Ticket Resolution Journey
See how a ticket travels through GramoTicketing, from the moment it is raised to the moment it is resolved.
Agent performance
Tickets resolved, handling time and SLA efficiency by agent and group.
FRT & MTTR analytics
Response and resolution times measured against SLA benchmarks.
Lifecycle audit trail
Every stage transition from creation to final closure.
Top customer analysis
Ticket volume and demand patterns across customer organisations.
Why Choose Gramosoft for Help Desk Software in Chennai?
Simplify IT support with GramoTicketing, a centralised solution for managing support tickets, automating workflows, tracking SLA deadlines and organising service requests for your team.
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